Customer Reviews

Based on 6 reviews
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(3)
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Sarah Ruzbasan
Samurai Wrap

I absolutely love this wrap! I’ve always struggled with finding a good bonnet to sleep with (as someone that can’t even sit still in my sleep), but this one really hit the ball! Plus it makes me hair so soft, and it holds my curls!! 10/10 would recommend, and I will definitely be buying another one!

M
Maine
Disappointing customer service

I bought this wrap for my girlfriend (she too has left a review). She absolutely loves it, had a hard time getting it to stay during the night but finally managed. The one thing we are very disappointed on is customer service. It has been a month since our purchase and yet we haven't received any help with the wheel discount code or the discount provided with wrap that arrived. After her review my e-mail was answered once to make an offer. After my response I have not heard back at all. We both have worked in customer service, we know how much bad reviews affect businesses. Thats why we hate leaving them. We tried to communicate in many ways, we were patient but unfortunately it seems this is the only way to get a response. She loves the wrap. We were considering purchasing more but we aren't sure anymore since no help has been provided with some simple codes.

M
Maine
Great quality but...

I was excited for my wrap, the fabric quality is amazing but it doesn't stay on at all. Customer service is non exisiting. I tried e-mailing, Dm and Facebook message for help regarding the wheel discount code and the code offered received in the package since at checkout there is no option to enter the code. Unfortunately it has been almost 3 weeks without a response. I was going to purchase 2 more with the code received on the package but am not too sure anymore. I hope I missed it but I also did not see any washing instructions. I wanted to wash it properly when I first got it to remove the awful smell it comes with but no where not even on the website it has care instructions.

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Haileigh Cottle

Limited Edition Pearly White

L
Lia I
Doesn’t work

Product doesn’t work, doesn’t keep hair straight overnight

Hello Lia. Thank you so much for your review. I am so sorry to hear this. We aim to make all of our customers happy. I would love to offer two solutions. I can help you virtually this way I can assist you futher with application of the Samurai Wrap. If not then we can offer you a 100% refund. Please let me know if I can help in any way possible. Looking forward to a response.